Privacy Policy
Last updated: June 2025
Information We Collect
We collect personal information that you voluntarily provide to us when you submit a quote request, contact form, or enquiry. This includes your name, email address, phone number, property address, and any details about the services you require. We may also collect information automatically through cookies and analytics tools when you visit our website.
How We Use Your Information
We use your personal information to: respond to your enquiries and provide quotes; deliver the services you request; communicate with you about your bookings; improve our website and services; send you marketing communications (with your consent); and comply with legal obligations under Australian law.
Third Party Services
We use Google Analytics to understand how visitors interact with our website. We may use Google Ads and Meta (Facebook) retargeting pixels to show relevant advertisements to people who have visited our website. These services may collect information about your browsing habits through cookies.
Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
Your Rights
Under the Australian Privacy Act 1988, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of marketing communications; and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by phone on 0416 945 593 or visit our contact page. We will respond to all privacy-related enquiries within 30 days.